FREQUENTLY ASKED QUESTIONSWhen can I expect my order?
Once your order's left our warehouse:
Metro - up to 2 business days
Metro - up to 3-6 business days, depending on lodgement and destination points
Approximately 6 business days
How long will it take for my order to leave the warehouse?
Usually orders are despatched same day or within 24 hrs. However, if there are an unusual amount of orders it may take up to 2 days for your order to leave the warehouse.
During very busy periods (Clearance sales, Major holidays etc.) your order may take longer to despatch.
Why can it take so long?
As an Australian owned and operated business our products are printed and prepared here in NSW - not mass produced overseas. When a huge influx of orders comes in (During sales or holidays for example) we do our best to get your order out ASAP but sometimes there's just not enough trained printers to handle the load.
How can I track my order?
Once your order has left our warehouse you will receive an email from Australia Post letting you know they have received your parcel. You can also email us or reply to this email and we can provide you with your tracking number.
What is your refund and exchange policy?
If you're not completely satisfied with your product, need a different size or want to swap out for another product we're more than happy to sort that out for you. Just use our Contact page page and let us know within 14 days of receiving your order.
Any other questions? We are more than happy to assist you. Simply use our Contact page we will get back to you ASAP.